6 Call Center Software for Small and medium Business in 2023

Best Call Center Software Providers in India mentioned below:

1. Aavaz




Call Center Software has become an essential tool for small and medium businesses that need to manage their customer service efficiently. It offers features such as live chat, call recording, voicemail transcription, contact management, email marketing automation, and more. With Aavaz Call Center  Management Software, you can easily handle interactions with your customers from one central location. This makes it easier for you to respond promptly and resolve any issues that may arise. Additionally, the software provides detailed reporting that helps you track the performance of your team and business goals.

 This powerful solution will serve as the foundation for future growth for your company! As technology continues to evolve at such a rapid pace, it becomes increasingly important to have cutting-edge tools in order to remain competitive. By investing in Aavaz call center software now, you can ensure that your business remains ahead of the curve and is able to deliver top-notch service to your customers.

2. Zendesk 

 This platform is considered to be one of the best call center software options available, and it comes packed with features that small businesses will love. It includes a customer relationship management (CRM) system that allows you to manage your contacts, calendar, leads/prospects, and communication settings in one central location. Additionally, this platform offers unlimited users and regions for ease of deployment.

 

3.    Hubstaff

 

Another popular option when it comes to calling center software is Hubstaff. This platform provides feature-rich solutions, including live chat support, phone number dialing through voice recognition technology (which makes screening calls much faster), contact routing capabilities so you can handle multiple conversations at once easily, automatic workflows based on data collected from past interactions, etc., A/B testing capabilities for email marketing campaigns among other things. Plus, it's affordable compared to some of the more sophisticated platforms on the market!

 

4.      Contact Now

 

This software is designed specifically for contact center operations and provides a comprehensive solution that covers all aspects of your business, from sales to customer support. It offers features such as call recording, voicemail transcription, automated dialing, routing capabilities, automatic voice messaging (aaS), and more.

 

5.      Vonage Box

 

This tool allows you to manage multiple phone lines efficiently and effectively from one platform. It includes features such as caller ID blocking/unblocking, call forwarding/transferring, scheduled calls management with notification alerts on the smartphone or computer screen while the box is in use, conference calling across Lines 1-8+, queue assimilation for supported telephony platforms (Blackberry®, Android™ Phones & Tablets), handsfree IVR capability with MobiLink® Connectivity service integration and more.

 

6.      BubbleUPnP

 

BubbleUPnP lets you effortlessly add media content—such as photos or videos—to any Phone app on your device without having to import them first! Simply connect your UPnP compatible devices together using WiFi Direct* so devices can share resources like files easily – no cables necessary! Plus, it's free to download, so there's never a better time to started with broadcasting your life online! (*devices must be connected directly via WiFi)

 

Conclusions:

 

Aavaz Free PBX is a next-generation call center software for small and medium businesses. With this platform, businesses can easily manage their customer interactions, scheduling, routing, and tracking through an intuitive user interface. Additionally, Aavaz provides real-time marketing analytics that helps companies measure the impact of their calls on key business metrics like conversion rates or lead processing times.

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